A A donut shop in Georgia He used social media to contact a customer who was accidentally sold a gluten-containing donut.
“Urgent Alert: We sold out of one of these donuts this morning at the South Forsyth location at 7:30 am on the ‘gluten-friendly’ menu,” Dutch Monkey Donuts in Cummings, Georgia, wrote on its Facebook page on April 9, 8. : 37 am
In the post, while the store explained The theme of Easter Sunday Donuts and ice cream do not contain gluten, eggnog contains barley malt – which makes it.
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“We have no contact information for this customer,” the store wrote, adding that the customer “sees this message!”
The store apologized for the error and replaced the product with “Gluten friendly“Menu.
Fortunately, the post worked: the customer was found.
Nikki Sussman, who was supposed to receive the purchased donuts, told Fox News Digital that she saw the post a few hours after her in-laws arrived at her home with the donuts.
She said seeing the post was “definitely a bit of a shock” – adding that it had become “something to laugh about”.
“Let’s just talk about the magic of this article.”
“I’d love to know the statistical odds that you actually found me, a few hours after you posted!” she added.
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Nikki Sussman and her husband, Victor Sussman, both saw the message under the bakery’s post in time – and commented that she hadn’t eaten a donut.
Sussman also praised the bakery. Technology in general Through social media.
“Let’s just talk about the magic of this post,” Sussman wrote under the donut shop post.
“My amazing in-laws bought them for me this morning. I had never heard of this donut shop before,” she continued.
“I never researched this place, or donuts, or GF baking. But somehow this post popped up on my timeline, reaching someone it was intended for,” she continued.
“Technology is awesome!” Nikki Sussman added.
Victor Sussman thanked Dutch monkey Donuts for his post looking for his wife — “now her husband enjoys donuts,” along with a winking emoji.
Arpana Satieu-Burge, owner of Dutch Monkey Donuts, told Fox News Digital that the error was discovered early in the business day.
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After setting up a demo at one of her stores, she said she realized she didn’t know the robin egg topping contained gluten.
After realizing it was done, she sent a message of the other place. Remove the donuts From the gluten-friendly menu, he then swung into action to see if others were sold out.
(Although the donuts on that menu are gluten-free, they are not advertised as “gluten-free” because of cross-contamination concerns, Dutch Monkey Donuts explained on its Facebook page.)
“Both the baristas at that location and my son at the new location searched all of our online orders and in-store transactions between 7-8 a.m. for anyone to get contact information for someone,” she said.
“I took a picture and posted it right away.”
Satyu-Burge found out that the two had been sold.
“Fortunately, the one online order that contained them hadn’t been picked up, so that was an easy fix,” she said.
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Another is physical orders that are sold to customers without a loyalty identification number, Satieu-Burge continued.
“We didn’t have a customer name or contact information,” she says. “I took a picture and posted it right away so the customer could see it and panicked about what would happen if they didn’t.”
Satieu-Burge said she hadn’t seen the comments on the post until today and was relieved the client was there.
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“Algorithms have worked in our favor this time,” she said.
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“We were really hoping that someone who bought the donut would see it,” she said.